Trainer Product and Process | IT Client of Aeronube | Mumbai

2 - 3 Years

Job Description

Greetings from Aeronube Technology !!

This is with regards to an excellent opportunity with us and if you have that unique and unlimited passion for building world-class enterprise software products that turn into actionable intelligence, then we have the right opportunity for you and your career.

This is an opportunity for Permanent Employment with IT MNC Client of Aeronube .

What we are looking for - Trainer Product and Process

People who are excited by technology and working with others to develop truly GREAT software. People willing to learn new skills and who are not tied to any one language, but who have developed their skills sufficiently to accept any challenge. People who are willing to take ownership, take responsibility and perform in a "first-class" way.


  • Deliver product training for New Hires in Collections Lines of Business.
  • Design training curriculum using inputs from Operations & Quality.
  • Knowledge management for the process.
  • Keep up-to-date with product / process knowledge.
  • Accountability for 0 30 days batch performance.
  • Attend TTT conducted by clients.
  • Conduct PKT and process refreshers on the floor.
  • Bridge gaps in product, process, language, comprehension and cultural aspects of the LOB
  • Represent Concentrix on client calls and internal/external calibrations
  • Work closely with OPS and Quality teams to design and execute action plans
  • Responsible as per defined monthly/quarterly/yearly training scorecards and PLA
  • Responsible to manage the training throughput and performance
  • Create, manage and update the training content for respective LOBs on different tools
  • Manage/create process SOPs and training refresher
  • Manage training MIS for new hire batches and other training related work
  • Contribute to process improvement ideation and initiatives
  • Responsible for all risk management and compliance activities as applicable to this.

Desired Skills:

  • Graduate with the relevant experience
  • BFSI Experience is preferred
  • Good facilitation skills
  • Should be a Team player.
  • Languages English and Hindi (preferred).
  • Open to work in 24x7 environment with 6 days working and rotational offs.
  • Good with MS Office.
  • Experience in preparing TNI & TNA.

Experience : 2 yrs

Job Location:
Chandivali - Mumbai,6 days working

Required Candidate profile

If you are interested for the above position then, kindly send us the following details (Mandatory) along with an Updated Resume / CV as soon as possible, so that we could process your profile for the same.

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Wishing you all the very best. In case you might want to get in touch with us for better assistance, please feel free to email us at and we would be more than glad to help you.

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:Production, Manufacturing, Maintenance



Desired Candidate Profile

Please refer to the Job description above

Company Profile


Aeronube is a result driven specialist IT Organization with Extended Sector experience and knowledge in IT Staffing / Managed Service & Software Development providing end to end IT services and solutions to various Fortune 500 clients. In the todays world, as business becomes harder, organizations need to re- engineer their IT Services & Solutions and need to be flexible and nimble to meet an ever-changing business anticipation and require a broad based and incorporated capacity - not only in skills, but across capabilities, types of engagements and service delivery models. Innovative hiring strategies, experience and holistic approach to commitments to stakeholders is the key differentiator to Aeronubes Approach.

Ordinary jobs can be somewhat boring. We get that. But dull isn't a term you'd associate with Aeronube. No. Boring we're not.

We are a brilliant, innovative business with big ideas and a vision: to fundamentally change the recruitment business and make people feel good about recruitment. With an extremely qualified /skilled direction and leadership group, we deploy advanced and effective search methodologies to meet our customers demands.

We are looking to grow rapidly, and we are on the lookout for dynamic professionals in the field of technology and recruitment, to join our team and help us reach our objective. We provide competitive packages, opportunities for training and career development, and a possibility to make a real difference in a fast paced, meritocratic, functionality driven, but enjoyable environment.
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