Team Leader Operations | IT Client of Aeronube | Pune

4 - 6 Years

Job Description

Greetings from Aeronube Technology !!

This is with regards to an excellent opportunity with us and if you have that unique and unlimited passion for building world-class enterprise software products that turn into actionable intelligence, then we have the right opportunity for you and your career.

This is an opportunity for Permanent Employment with IT Client of Aeronube Technology

What we are looking for Team Leader Operations

Key Responsibilities:

  • Ensure operational delivery is in line with operational and / or contractual obligations
  • Manage customer escalations and complaints
  • Seek to continually improve processes to enhance performance and utilization
  • Provide on-going support, development, empowerment and positive reinforcement to Team Leaders and Advisors.
  • Engage with team members & closely work on retention
  • Be a process champion & work closely with their span to improve & sustain performance
  • Measure and manage the team to meet performance targets
  • Communicate information in a timely, relevant and accurate manner to all team members
  • Ensure that all Human Resources policies and procedures are observed
  • Provide input and participate in calibration sessions
  • Develop performance goals for all Team Leaders and conduct midyear and annual reviews
  • Ensure follow-up action is taken when necessary and keep the customer informed.
  • Provide relevant internal and external reports as per the business unit requirements
  • Monitor absenteeism and adherence for the business area
  • Analyze operational data and take relevant action
  • Participate in weekly and monthly calls with clients to understand the expectations from the teams and provide updates
  • Ensure that all audit related issues are closed within TAT
  • Identify and drive continuous improvements and initiatives in the process
  • Coach & mentor Team lead enabling them to manage their teams
  • Ensure that all internal customer queries are followed up on a timely basis
  • Collaborate with internal teams, inter departments, cross functions across locations

Desired Skills:

  • Peoples champion - Ability to motivate people to achieve targets.
  • Identify Opportunity areas which would help in fixing the SLAs and move a step ahead to add value to Clients business
  • Have a collaborative approach & ability to identify and resolve issues for the team- members
  • Strong verbal and written communication skills
  • Ability to work under pressure with analytical & problem-solving skills
  • Should be comfortable in working in a 24 X 7 shift environment.
  • Preferably a Graduate (Not mandatory )
  • Strong verbal and written communication skills.
  • TL with rich back office experience (6 months 2 years)
  • Should be comfortable in working in a 24 X 7 shift environment

Required Candidate profile

If you are interested for the above position then, kindly send us the following details (Mandatory) along with an Updated Resume / CV as soon as possible, so that we could process your profile for the same.

Full Name:
Total Experience:
Relevant Experience:
Available to join by :
Contact number:
Alternate contact number:
Take home salary per month:
Expected Take home salary per month:
Currently working/Not Working/ Serving Notice Period:
Current Company:
Employment [Permanent/Contract]:
If contract, please specify your primary company details with URL:
Required Time to Join:
Current Location:
Please let us know if you are holding any other Offers:

Wishing you all the very best. In case you might want to get in touch with us for better assistance, please feel free to email us at and we would be more than glad to help you.

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Role:Team Leader -(NonTechnical)


Desired Candidate Profile

Please refer to the Job description above

Company Profile


Aeronube is a result driven specialist IT Organization with Extended Sector experience and knowledge in IT Staffing / Managed Service & Software Development providing end to end IT services and solutions to various Fortune 500 clients. In the todays world, as business becomes harder, organizations need to re- engineer their IT Services & Solutions and need to be flexible and nimble to meet an ever-changing business anticipation and require a broad based and incorporated capacity - not only in skills, but across capabilities, types of engagements and service delivery models. Innovative hiring strategies, experience and holistic approach to commitments to stakeholders is the key differentiator to Aeronubes Approach.

Ordinary jobs can be somewhat boring. We get that. But dull isn't a term you'd associate with Aeronube. No. Boring we're not.

We are a brilliant, innovative business with big ideas and a vision: to fundamentally change the recruitment business and make people feel good about recruitment. With an extremely qualified /skilled direction and leadership group, we deploy advanced and effective search methodologies to meet our customers demands.

We are looking to grow rapidly, and we are on the lookout for dynamic professionals in the field of technology and recruitment, to join our team and help us reach our objective. We provide competitive packages, opportunities for training and career development, and a possibility to make a real difference in a fast paced, meritocratic, functionality driven, but enjoyable environment.
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