This is with regards to an excellent opportunity with us and if you have that unique and unlimited passion to build world class enterprise software products that turn into actionable intelligence, then we have the right opportunity for you and your career.
This is an opportunity of Permanent Employment with IT MNC Client of Aeronube Technology
What we are looking for : Team Lead - Operation
People who are excited by technology and working with others to develop truly GREAT software. People willing to learn new skills and who are not tied to any one language, but who have developed their skills sufficiently to accept any challenge. People who are willing to take ownership, take responsibility and perform in a "first-class" way.
- All CL 10 (Operations) employees who have spent 18 months in the CL and 12 months in current process/ vertical and have a stack score of 1 and above for two third of the last 12 months/with last two Annual Performance Rating combination of Strong Contributor, Exceeds Performance, Significantly exceeds performance.
- All CL 10 (Support) employees who have spent 18 months in the CL and 12 months in current process/ vertical with last two Annual Performance Rating combination of Strong Contributor, Exceeds Performance, Significantly exceeds performance.
- All CL 9A employees who have spent 12 months in the CL and 12 months in current process/ function.
- To manage a team of 25 to 30 Customer Care executives.
- To meet SLAs for the process.
- Communicate regular client updates to Team members.
- Preparing & maintaining MIS for the team.
- Manage & control attrition to the minimum.
- Manage & control team absenteeism to the minimum.
- Ensure team deliverables are met.
- Handle escalations
- Coordinate Operational. Admin, IT and HR issues for the team
- Ensure Quality checks are being conducted.
- Good Knowledge about computers.
- Excellent communication skills.
- Proficient in MS Office
- Analytical Skills
- Decision Making skills
- Good people management skills
- Presentation skills
- Ability to multi task
- Assertive, high energy & interpersonal skills
- Result orientation & process oriented
- Ability to handle stress
- Good people management skills
- Graduate in any discipline or equivalent
Notice Period : 15 days
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role:Team Leader -(NonTechnical)
Employment Type:Permanent Job, Full Time
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Wishing you all the very best. In case you might want to get in touch with us for better assistance, please feel free to email us at firstname.lastname@example.org and we would be more than glad to help you.
AERONUBE TECHNOLOGY PRIVATE LIMITED
In the world today, as business becomes harder, organizations need to re engineer their IT Services & Solutions and need to be flexible and nimble meet an ever-changing business anticipation and which needs a broad based and incorporated capacity - not only in skills, but across capabilities, types of engagements and service delivery models. Innovative strategies experience and holistic approach to responsibilities is the key difference between Aeronubes Approach.
Ordinary jobs can be somewhat boring. We get that. But dull isn't a term you'd associate with Aeronube. No. Boring we're not.
We are a brilliant, innovative business with big ideas and a vision: to fundamentally change the recruitment business and make folks feel good about recruitment. We are looking to grow rapidly, and we are on the look out for dynamic professionals in the field of thinking, to join our team and help us reach our objective. We provide competitive packages, opportunities for training and career development, and a possibility to make a real difference in a fast paced, meritocratic, functionality driven, but enjoyable environment. With an extremely qualified / skilled direction and leadership group, we deploy advanced and effective search methodologies to meet our customers demands.
Contact Company:AERONUBE TECHNOLOGY PRIVATE LIMITED