Operations Manager | IT Client of Aeronube | Kolkata

5 - 10 Years

Job Description

Greetings from Aeronube Technology !!

This is with regards to an excellent opportunity with us and if you have that unique and unlimited passion for building world-class enterprise software products that turn into actionable intelligence, then we have the right opportunity for you and your career.

This is an opportunity for Permanent Employment with IT Client of Aeronube Technology

What we are looking for -Operations Manager

Job Description:
Key Responsibilities:
  1. Effective performance planning for self and team, time management and self-organization
  2. Achieve stretched targets and able to take decisions and manage complex/ difficult employee situations
  3. Handle escalations (internal and client)
  4. Understand and drive metrics improvement
  5. Willing to work in 24x7 shifts
  6. Make appropriate recommendations and adjustments to leverage resources, skill changes, post Overtime, or escalate as required
  7. Monitor and review service level reports to scan for issues and anomalies, and report perceived concerns of the process
  8. Manage client needs and escalations according to established escalation process
  9. Ensure complete participation and contribution in organization/process level initiatives (e.g. Absenteeism, Attrition control)
  10. Ensure that the internal/external targets are met, and the team shows continuous improvement month on month
  11. Able to establish strong Review mechanism
  12. Mentor top quartile performers
  13. Ability to react and deliver in crisis situations / BCP

Desired Skills:
  • Strong Communication in English & Hindi
  • People Management Skills
  • Knowledge of MS Excel.
  • Ability to multi-task
  • Travel domain experience -preferred

Required Candidate profile

If you are interested for the above position then, kindly send us the following details (Mandatory) along with an Updated Resume / CV as soon as possible, so that we could process your profile for the same.

Full Name:
Total Experience:
Relevant Experience:
Available to join by :
Contact number:
Alternate contact number:
Take home salary per month:
Expected Take home salary per month:
Currently working/Not Working/ Serving Notice Period:
Current Company:
Employment [Permanent/Contract]:
If contract, please specify your primary company details with URL:
Required Time to Join:
Current Location:
Please let us know if you are holding any other Offers:

Wishing you all the very best. In case you might want to get in touch with us for better assistance, please feel free to email us at jobs@aeronube.com and we would be more than glad to help you.

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Operations

Role:Operations Manager


Desired Candidate Profile

Please refer to the Job description above

Company Profile


Aeronube is a result driven specialist IT Organization with Extended Sector experience and knowledge in IT Staffing / Managed Service & Software Development providing end to end IT services and solutions to various Fortune 500 clients. In the todays world, as business becomes harder, organizations need to re- engineer their IT Services & Solutions and need to be flexible and nimble to meet an ever-changing business anticipation and require a broad based and incorporated capacity - not only in skills, but across capabilities, types of engagements and service delivery models. Innovative hiring strategies, experience and holistic approach to commitments to stakeholders is the key differentiator to Aeronubes Approach.

Ordinary jobs can be somewhat boring. We get that. But dull isn't a term you'd associate with Aeronube. No. Boring we're not.

We are a brilliant, innovative business with big ideas and a vision: to fundamentally change the recruitment business and make people feel good about recruitment. With an extremely qualified /skilled direction and leadership group, we deploy advanced and effective search methodologies to meet our customers demands.

We are looking to grow rapidly, and we are on the lookout for dynamic professionals in the field of technology and recruitment, to join our team and help us reach our objective. We provide competitive packages, opportunities for training and career development, and a possibility to make a real difference in a fast paced, meritocratic, functionality driven, but enjoyable environment.
View Contact Details+