Manager Speech Analytics | IT Client of Aeronube | Bangalore

5 - 10 Years

Job Description

Greetings from Aeronube Technology !!

This is with regards to an excellent opportunity with us and if you have that unique and unlimited passion for building world-class enterprise software products that turn into actionable intelligence, then we have the right opportunity for you and your career.

This is an opportunity for Permanent Employment with IT Client of Aeronube Technology

What we are looking for Manager Speech Analytics with experience in speech mining tool (Verint)

Job Description:
Roles and Responsibilities
  1. Responsible for monitoring and managing successful Transformation and Continuous improvement projects, to ensure that they are structured appropriately to deliver both direct and indirect business benefits
  2. Demonstrable successful Team Leadership and Cross Functional Team experience
  3. Lead and supervise Speech and QA automation Transformation projects-based solutions
  4. Develop categories using speech mining tool
  5. Ability to create business case (CBA document) and RIO
  6. Experience developing business requirement documentation and used cases for UAT
  7. Develop new methodologies and assets to support Transformation projects
  8. Responsible for ensuring that customer deployment and optimization needs are satisfied through establishing criteria for success and the overall project plan
  9. Present business value to customers for new or existing Line of business
  10. Demonstrated experience performing data analysis
  11. Engage with Senior level stakeholders effectively
  12. Working closely with customer teams across the globe
  13. Continuously focuses on delivery excellence and high level of customer satisfaction
  14. Prepare reports and presentation decks from time to time as per management/client requirement.
  15. Familiarity in working for Australia / US markets and clients for Voice Inbound processes
  16. Accountability to deliver results in Customer Satisfaction Scores / NPS; Passionate about CX; Quality background
  17. Highly adaptable to quickly changing requirements and business/client priorities

  • Graduate/Post Graduate with exposure to analytics
  • Experience in large International Inbound Voice Contact Center environments
  • Experience in speech mining tools (Verint)
  • Knowledge of R/Python
  • Excellent communication skills
  • Exposure to NLP, Python, ML would be a good advantage
  • Lean Six Sigma Black Belt knowledge - Optional

Required Candidate profile

If you are interested for the above position then, kindly send us the following details (Mandatory) along with an Updated Resume / CV as soon as possible, so that we could process your profile for the same.

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Wishing you all the very best. In case you might want to get in touch with us for better assistance, please feel free to email us at and we would be more than glad to help you.

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Assistant Manager/Manager-(Technical)


Desired Candidate Profile

Please refer to the Job description above

Company Profile


Aeronube is a result driven specialist IT Organization with Extended Sector experience and knowledge in IT Staffing / Managed Service & Software Development providing end to end IT services and solutions to various Fortune 500 clients. In the todays world, as business becomes harder, organizations need to re- engineer their IT Services & Solutions and need to be flexible and nimble to meet an ever-changing business anticipation and require a broad based and incorporated capacity - not only in skills, but across capabilities, types of engagements and service delivery models. Innovative hiring strategies, experience and holistic approach to commitments to stakeholders is the key differentiator to Aeronubes Approach.

Ordinary jobs can be somewhat boring. We get that. But dull isn't a term you'd associate with Aeronube. No. Boring we're not.

We are a brilliant, innovative business with big ideas and a vision: to fundamentally change the recruitment business and make people feel good about recruitment. With an extremely qualified /skilled direction and leadership group, we deploy advanced and effective search methodologies to meet our customers demands.

We are looking to grow rapidly, and we are on the lookout for dynamic professionals in the field of technology and recruitment, to join our team and help us reach our objective. We provide competitive packages, opportunities for training and career development, and a possibility to make a real difference in a fast paced, meritocratic, functionality driven, but enjoyable environment.
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