This is with regards to an excellent opportunity with us and if you have that unique and unlimited passion for building world-class enterprise software products that turn into actionable intelligence, then we have the right opportunity for you and your career.
This is an opportunity for Permanent Employment with IT MNC Client of Aeronube .
What we are looking for - Manager Operations
- Responsible for end to end management of tele-sales operations seamlessly and delivery of monthly sales targets and KPIs of all LOBs in the account
- Provide insights on existing data sets and analysis of the same for demand generation and repeat sales
- Define and recommend appropriate strategy to achieve growth and productivity
- Analyze sales statistics to identify bottlenecks and determine business growth potential
- Provide performance statistics and reporting to client as required
- Establish & Manage Relationships / Engagement with the Clients.
- Timely SLA delivery along with maintaining high levels of employee and customer satisfaction
- Oversight of team organizes resources, sets goals, carries out strategy from Executives and client on a day to day basis; reporting responsibilities
- Responsible for following agreed governance model, escalation & communication plan
- To ensure team members achieve agreed standards in relation to their job assignments.
- To ensure training of new staff on the corporate policy rules to be adhered to
- To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules
- To monitor and document work schedule of staff and absences.
- Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
- Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates
- Ensure that all audit related issues are brought to a close
- Identify and drive continuous improvements and initiatives in process
- Coach & mentor Team lead so that they are able to manage their teams better
- Hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management
- To ensure that all internal customer queries are followed up on a timely basis
- Collaborate with internal teams.
- To be the Key contact for all problems and queries with specific business assigned.
Essential Skills / Expertise required :
- Successful Sales Management experience at Senior level
- Strong Data Analysis skills
- Action Oriented, Integrity and Trust, Perseverance
- Command Skills, Problem Solving, Drive for results, Standing along and Directing Others
- Managing & measuring work
- Ability to handle pressure
- Very good finance and accounting skills
- Problem solving, analytical and data entry mastery
- Excellent verbal and written communications skill
- Strong external and management reporting skills
Education : Graduate in any discipline
Notice Period : Immediate
Required Candidate profileIf you are interested for the above position then, kindly send us the following details (Mandatory) along with an Updated Resume / CV as soon as possible, so that we could process your profile for the same.
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Wishing you all the very best. In case you might want to get in touch with us for better assistance, please feel free to email us at firstname.lastname@example.org and we would be more than glad to help you.
Salary: Not Disclosed by Recruiter
Desired Candidate Profile
AERONUBE TECHNOLOGY PRIVATE LIMITED
Ordinary jobs can be somewhat boring. We get that. But dull isn't a term you'd associate with Aeronube. No. Boring we're not.
We are a brilliant, innovative business with big ideas and a vision: to fundamentally change the recruitment business and make people feel good about recruitment. With an extremely qualified /skilled direction and leadership group, we deploy advanced and effective search methodologies to meet our customers'â demands.
We are looking to grow rapidly, and we are on the lookout for dynamic professionals in the field of technology and recruitment, to join our team and help us reach our objective. We provide competitive packages, opportunities for training and career development, and a possibility to make a real difference in a fast paced, meritocratic, functionality driven, but enjoyable environment.
Recruiter Name:RMG Team
Contact Company:AERONUBE TECHNOLOGY PRIVATE LIMITED
Address :DLF Galleria, 3trd Floor, Room 310, Action Area 1, New Town, Kolkata, West Bengal - 700156,India