Manager Operation | IT MNC Client of Aeronube | Gurgaon

10 - 15 Years
Gurgaon

Job Description

Greetings from Aeronube Technology !!

This is with regards to an excellent opportunity with us and if you have that unique and unlimited passion for building world-class enterprise software products that turn into actionable intelligence, then we have the right opportunity for you and your career.

This is an opportunity for Permanent Employment with IT MNC Client of Aeronube .

What we are looking for - Manager Operations

People who are excited by technology and working with others to develop truly GREAT software. People willing to learn new skills and who are not tied to any one language, but who have developed their skills sufficiently to accept any challenge. People who are willing to take ownership, take responsibility and perform in a "first-class" way.


Roles & Responsibilities :
  • Responsible for end to end management of tele-sales operations seamlessly and delivery of monthly sales targets and KPIs of all LOBs in the account
  • Provide insights on existing data sets and analysis of the same for demand generation and repeat sales
  • Define and recommend appropriate strategy to achieve growth and productivity
  • Analyze sales statistics to identify bottlenecks and determine business growth potential
  • Provide performance statistics and reporting to client as required
  • Establish & Manage Relationships / Engagement with the Clients.
  • Timely SLA delivery along with maintaining high levels of employee and customer satisfaction
  • Oversight of team organizes resources, sets goals, carries out strategy from Executives and client on a day to day basis; reporting responsibilities
  • Responsible for following agreed governance model, escalation & communication plan
  • To ensure team members achieve agreed standards in relation to their job assignments.
  • To ensure training of new staff on the corporate policy rules to be adhered to
  • To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules
  • To monitor and document work schedule of staff and absences.
  • Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
  • Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates
  • Ensure that all audit related issues are brought to a close
  • Identify and drive continuous improvements and initiatives in process
  • Coach & mentor Team lead so that they are able to manage their teams better
  • Hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management
  • To ensure that all internal customer queries are followed up on a timely basis
  • Collaborate with internal teams.
  • To be the Key contact for all problems and queries with specific business assigned.

Essential Skills / Expertise required :
  • Successful Sales Management experience at Senior level
  • Strong Data Analysis skills
  • Action Oriented, Integrity and Trust, Perseverance
  • Command Skills, Problem Solving, Drive for results, Standing along and Directing Others
  • Managing & measuring work
  • Ability to handle pressure
  • Very good finance and accounting skills
  • Problem solving, analytical and data entry mastery
  • Excellent verbal and written communications skill
  • Strong external and management reporting skills

Education : Graduate in any discipline

Experience : 10 - 20 yrs

Job location : Udyog Vihar - Gurgaon


Interview Mode : F2F only


Notice Period : Immediate


Required Candidate profile

If you are interested for the above position then, kindly send us the following details (Mandatory) along with an Updated Resume / CV as soon as possible, so that we could process your profile for the same.

Full Name:
Skill:
Total Experience:
Relevant Experience:
Contact number:
Alternate contact number:
DOB:
Take home salary per month:
Expected Take home salary per month:
Currently working/Not Working/ Serving Notice Period:
Current Company:
Employment [Permanent/Contract]:
If contract, please specify your primary company details with URL:
Required Time to Join:
Current Location:
Please let us know if you are holding any other Offers:
Passport:

Wishing you all the very best. In case you might want to get in touch with us for better assistance, please feel free to email us at jobs@aeronube.com and we would be more than glad to help you.

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Operations

Role:Operations Manager

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

AERONUBE TECHNOLOGY PRIVATE LIMITED

Aeronube is a result driven specialist IT Organization with Extended Sector experience and knowledge in IT Staffing / Managed Service & Software Development providing end to end IT services and solutions to various Fortune 500 clients. In the todays world, as business becomes harder, organizations need to re- engineer their IT Services & Solutions and need to be flexible and nimble to meet an ever-changing business anticipation and require a broad based and incorporated capacity - not only in skills, but across capabilities, types of engagements and service delivery models. Innovative hiring strategies, experience and holistic approach to commitments to stakeholders is the key differentiator to Aeronubes Approach.

Ordinary jobs can be somewhat boring. We get that. But dull isn't a term you'd associate with Aeronube. No. Boring we're not.

We are a brilliant, innovative business with big ideas and a vision: to fundamentally change the recruitment business and make people feel good about recruitment. With an extremely qualified /skilled direction and leadership group, we deploy advanced and effective search methodologies to meet our customers'​ demands.

We are looking to grow rapidly, and we are on the lookout for dynamic professionals in the field of technology and recruitment, to join our team and help us reach our objective. We provide competitive packages, opportunities for training and career development, and a possibility to make a real difference in a fast paced, meritocratic, functionality driven, but enjoyable environment.
View Contact Details+

Recruiter Name:RMG Team

Contact Company:AERONUBE TECHNOLOGY PRIVATE LIMITED

Address :DLF Galleria, 3trd Floor, Room 310, Action Area 1, New Town, Kolkata, West Bengal - 700156,India

Website:http://careers.aeronube.com