Customer Service Manager – Enterprise | Telecom Client of Aeronube

5 - 10 Years
Ahmedabad, Bengaluru, Pune, Mumbai

Job Description

Greetings from Aeronube Technology !!

This is with regards to an excellent opportunity with us and if you have that unique and unlimited passion to build world class enterprise software products that turn into actionable intelligence, then we have the right opportunity for you and your career.

This is an opportunity of Permanent Employment with Telecom Client of Aeronube

What we are looking for : Customer Service Manager - Enterprise Account

People who are excited by technology and working with others to develop truly GREAT software. People willing to learn new skills and who are not tied to any one language, but who have developed their skills sufficiently to accept any challenge. People who are willing to take ownership, take responsibility and perform in a "first-class" way.


Job Description :

  • Telco, specially Wireline preferred- but certainly not a rejection criteria
  • Should have handled existing relationship- with Large, Named groups/ Logos. Check details from candidate (revenue size, A/C, nature of group++)
  • Should be well versed and updated with new practices of managing customer life cycle- account management, collection, service reviews. Check by posing scenario and candidates answer
  • Growth mindset- Check candidate by posing some case scenario and response given by candidate (expectation from customers business handled by candidate, How can the company value add to their business, what and how did candidate do this as example)
  • Customer centric, Courageous, Going out of the box for customer Satisfaction- Check candidate by posing some trouble/ complex case scenario and response given by candidate
  • Solution approach- Check candidate by posing some trouble/ complex case scenario and response given by candidate
  • Should be able to manage C-Suit interactions- Check ability by posing some case scenario and response given by candidate

Job location : Pan India


Qualification : Graduate or MBA


Age : Not exceeding 35 years

Required Candidate profile

If you are interested for the above position then, kindly send us the following details (Mandatory) along with an Updated Resume / CV as soon as possible, so that we could process your profile for the same.

Full Name:
Skill:
Total Experience:
Relevant Experience:
Contact number:
Alternate contact number:
DOB:
Take home salary per month:
Expected Take home salary per month:
Currently working/Not Working/ Serving Notice Period:
Current Company:
Employment [Permanent/Contract]:
If contract, please specify your primary company details with URL:
Required Time to Join:
Current Location:
Please let us know if you are holding any other Offers:
Passport:

Wishing you all the very best. In case you might want to get in touch with us for better assistance, please feel free to email us at jobs@aeronube.com and we would be more than glad to help you.

Salary: Not Disclosed by Recruiter

Industry:Broadcasting

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Senior Management

Role:Service Delivery Leader

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:MBA/PGDM - Finance, CA - First Attempt

Company Profile

AERONUBE TECHNOLOGY PRIVATE LIMITED

Aeronube is a result driven pro IT Organization with Extended Sector experience and knowledge in IT Staffing / Managed providers & Software Development providing end to end IT services and solutions to various Fortune 500 clients.

In the world today, as business becomes harder, organizations need to re engineer their IT Services & Solutions and need to be flexible and nimble meet an ever-changing business anticipation and which needs a broad based and incorporated capacity - not only in skills, but across capabilities, types of engagements and service delivery models. Innovative strategies experience and holistic approach to responsibilities is the key difference between Aeronubes Approach.

Ordinary jobs can be somewhat boring. We get that. But dull isn't a term you'd associate with Aeronube. No. Boring we're not.

We are a brilliant, innovative business with big ideas and a vision: to fundamentally change the recruitment business and make folks feel good about recruitment. We are looking to grow rapidly, and we are on the look out for dynamic professionals in the field of thinking, to join our team and help us reach our objective. We provide competitive packages, opportunities for training and career development, and a possibility to make a real difference in a fast paced, meritocratic, functionality driven, but enjoyable environment. With an extremely qualified / skilled direction and leadership group, we deploy advanced and effective search methodologies to meet our customers demands.
View Contact Details+

Recruiter Name:RMG Team

Contact Company:AERONUBE TECHNOLOGY PRIVATE LIMITED

Address :DLF Galleria, 3trd Floor, Room 310, Action Area 1, New Town, Kolkata, West Bengal - 700156,India

Website:http://careers.aeronube.com